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Operations Associate


Chai applies the power of molecular diagnostics to real-world applications. By combing our portable qPCR instruments with sophisticated molecular biology, we develop easy-to-use solutions for problems such as COVID surveillance, food & beverage safety, and environmental water quality. Our affordable instruments and open reagent platform are used by some of the most impactful researchers and life science companies around the world.
We're looking for an Operations Associate to help keep the business running day-to-day while continuously building our operational capacity and improving efficiency. You'll work closely with our operations team as well as scientists, engineers, and managers to improve operational efficiency.

What You'll Do

  • Assist in supply chain management by sourcing and purchasing materials from domestic and international suppliers
  • Ensure quality by receiving and inspecting incoming shipments, handling inventory, and performing inventory counts
  • Ship products to customers, including the filing of customs paperwork
  • Answer the phones and chat bot, creating sales leads for customer inquiries and routing other calls as appropriate
  • Develop, document, and update operating procedures to improve efficiency
  • Backup the office manager when they are out by ordering food and supplies, caring for the office and kitchen, welcoming visitors, and performing other administrative work
  • Assure the safety of ongoing operations by performing employee COVID-19 surveillance testing (we'll teach you how!)

You Have

  • BS degree and passion for operational perfection
  • You're organized and pay excellent attention to detail
  • You love making things efficient
  • Tech-savvy, with the ability to learn and support new software quickly
  • You like working in a fast-paced startup environment, and learning new things every day

We Offer

  • Meaningful equity in early-stage startup
  • Competitive salary
  • Robust medical, dental and vision benefits
  • 401(k) and FSA plans
  • Paid holidays and PTO
  • Fully stocked kitchen and catered weekly lunch
  • An opportunity to make your mark at a growing startup

About Chai

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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