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Technical Operations Manager


Are you an experienced operations/manufacturing manager who would like to be part of a team applying the latest molecular diagnostic techniques to real-world applications? Then we have the job for you!
By combing our portable qPCR instruments with sophisticated molecular biology, we develop easy-to-use solutions for problems such as COVID surveillance, food & beverage safety, and environmental water quality. Our affordable instruments and open reagent platform are used by some of the most impactful researchers and life science companies around the world.
We're searching for a hands-on Technical Operations Manager to lead our hardware manufacturing and supply chain, drive new product introduction, and make continuous efficiency and quality improvements.

What You'll Do

  • Plan, implement, and manage long-term hardware production activities, process improvements, NPI, ECOs, and validations
  • Ensure the manufacturability of products by working with a cross-functional team of engineers, product managers, and biological scientists throughout the R&D and NPI process
  • Improve product quality by analyzing post-market failures, OOS, and CAPA non-conforming events by driving root cause analysis, troubleshooting, and resolution of quality issues and implementing corrective actions
  • Establish an organized department structure and hire and develop production technicians, manufacturing engineers, and quality personnel
  • Implement all aspects of an ISO 13485 quality system as it pertains to hardware manufacturing
  • Design, modify, scale, and maintain manufacturing processes and rework procedures to increase efficiency and reduce costs
  • Provide hands-on support of inspection, assembly, and troubleshooting during production
  • Manage supply chain including supplier quality, inventory levels, and purchasing
  • Generate and review engineering and manufacturing documentation including drawings, schematics, BOMs, SOPs, FAIs, and TMs
  • Evaluate, select, and manage US and Asian-based vendors and contract manufacturers; maintain good vendor relationships
  • Collaborate with contract manufacturers and key vendors on process issues
  • Proactively implement quality and productivity improvements (reduce COGS, increase efficiency, equipment acquisition)
  • Work with finance to ensure cost accounting is accurate, and identify variances and cost reduction opportunities

You Have

  • BS or MS degree in Engineering or similar field
  • 7+ years experience with manufacturing operations including 3+ years in a management role
  • Highly skilled in SolidWorks and experienced creating technical drawings, prints, and schematics
  • Extensive knowledge of quality systems and ISO 13485
  • Ability to handle FDA inspections and supplier quality audits
  • Excellent manager and leader of people
  • Understanding of machining, sheet metal fabrication, injection molding, 3D printing
  • Experience managing contract manufacturers and/or assembly line processes
  • Experience with biomedical devices, thermal engineering, or optical systems are a plus

We Offer

  • Competitive salary & equity
  • Robust medical, dental and vision benefits
  • 401(k) and FSA plans
  • Paid holidays and PTO
  • Fully stocked kitchen and catered weekly lunch
  • An opportunity to make your mark at a growing startup

About Chai

This is an on-site position in our Santa Clara office. Our workforce is fully vaccinated against COVID-19, and proof of vaccination is required for employment.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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