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Selling Policies

Shipping Policy

Shipping Time & Methods

Orders generally ship within 2 business days. If an item is backordered or has a longer lead time it will be mentioned in the item description. We offer a variety of shipping methods. The cost and expected delivery time of each method will be listed on the checkout page. Some temperature-sensitive products only ship with expedited shipping methods due to spoilage concerns.

International Shipments

We ship to most countries worldwide. However, we are unable to ship products to Burma, Cuba, Iran, North Korea, Sudan, and Syria. Where possible we submit trade documents electronically to expedite customs clearance. When this is not possible we will include trade documents with the shipment for clearance.

Duties & Taxes

Some countries impose customs duties, tariffs, taxes, or VAT on imported items. As the importer you are responsible for these costs, which will be billed to you directly by the freight carrier. We are unable to give estimates of such costs as they vary dramatically around the world. Please check with your local customs agency to obtain a cost estimate.

We document international shipments with the invoiced price. We will not document them with a lesser price or as a gift for the purposes of avoiding taxes, as this is unlawful.

Customer Service Policy

Open qPCR 30 Day Money Back Guarantee

If you're not satisfied with your Open qPCR, you may return it to us for a full refund excluding shipping charges within 30 days of receiving your order. Any items damaged due to reasons not covered under our warranty are not returnable under the 30 day money back guarantee. A maximum of one unit per customer may be returned under the 30 day money back guarantee.

Returns other than Open qPCR

Hardware products other than Open qPCR may be returned within 14 days if in original unopened packaging. All returns will incur a 12% restocking fee. Reagent & consumable products are not returnable.

To initiate a return request, please email support@chaibio.com. No returns will be accepted without an RMA number.

Sales Tax

All orders shipping to a California address will be charged California sales tax, unless you provide us with proof of tax exempt status.

Payment Methods

We accept Visa, MasterCard, American Express, and Discover Card for payment, and placing an order online with a credit card is the preferred and fastest method. We also accept purchase orders worldwide for orders pre-paid by wire transfer or check in USD funds, or from institutions which have established net terms with our credit department. If you would like a formal quotation or proforma invoice, please email us at sales@chaibio.com and we’ll be happy to help.